Refund policy
At Haya Lifestyle, your satisfaction is our top priority. If your recent fragrance purchase has not met your expectations, do not worry – we have got you covered with our thoughtful return policy.
Our Promise of 14-Day Ease: Take your time to consider our product line. You have a generous 14 days from the delivery date to decide if it is the perfect match for you.
Your Comfort Matters: Your purchase should bring joy, and if it falls short of perfection, we are here to make things right. To ensure your experience is as delightful as possible, please ensure that returned items are unused, unopened, and in their original packaging. Please note that we do not accept partial returns; the complete order must be returned to qualify for a refund.
Complimentary Returns Within 14 Days: We understand that sometimes, things just are not quite right. Within the initial 14 days, returns are on us for complete, unopened orders. Simply connect with our caring customer service team at office@hayalifestyle.co.uk, and we will guide you through the process.
A Helping Hand After 14 Days: Should you need to return your item after the initial 14-day period, the shipping responsibility shifts to you. But rest assured, we will still be here to assist. Please use a trackable shipping service for peace of mind.
Swift Refund Process: As soon as your unopened and in-original-packaging item is in our hands and its condition verified, we will make every effort to promptly process your refund. While processing times may vary, we strive to return the funds to your original payment method within 5 to 10 business days.
Please be advised that refund processing may occasionally vary, particularly during peak seasons, weekends, and bank holidays. Our dedicated team is committed to ensuring efficient processing. We sincerely appreciate your understanding and patience as we work to provide a seamless and delightful shopping experience.
Considerate Exchanges: Love your choice, but if it is not perfect, we are here for you. Exchanges depend on availability, and our friendly team will help find an alternative or issue a refund following our return policy (note: exchanges may include a delivery fee). We strive to ensure you find the perfect match.
Always Here for You: Questions or concerns? Our customer service team is always here to lend a caring ear. Contact us at office@hayalifestyle.com – we are ready to assist.
Your trust means the world to us, and we are committed to making your experience as delightful as possible.
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