Cancellation policy

Cancellation Policy – Your Easy Guide

At Haya Lifestyle, we want your shopping experience to be as flexible as your lifestyle. Whether it is subscriptions, pre-orders, or try-before-you-buy items, we have got you covered! Here is a friendly breakdown of how you can make changes or cancel these types of purchases:

Subscriptions: When you choose a subscription, get ready for convenient repeat deliveries based on your chosen duration and frequency. Your payment details are securely stored, and you will be charged per delivery unless you decide to pay in advance. Some subscriptions may auto-renew, but no worries – you are in control. Cancel or adjust your subscription anytime by following the links in your order confirmation emails. For more info on returns and refunds, check out our returns policy.

Pre-orders: Got your eye on something not quite in stock? That's a pre-order! We may collect a partial deposit, store your payment method, and fulfill the remaining payment at a later date. Feel like changing your mind? No problem! Cancel a partially paid pre-order before it is fulfilled. If it is already on its way, you cannot cancel, but you can request a full or partial refund. Check our returns policy for all the details.

Try Before You Buy: Eager to explore before making a commitment? When you choose a try-before-you-buy item, we will pre-authorise your payment method before dispatching your order. Feel free to take your time – there's a set period for you to decide. After this timeframe, if the item hasn't found its way back to us, we will proceed to charge your payment method for the full amount.

Shopping should be stress-free, and we are here to ensure it stays that way. Should you ever have questions or need assistance, please reach out – we are always delighted to help!

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